You’ve rolled away an interface that is conversational by Amazon Lex, with a target of enhancing the consumer experience for the clients. Now you wish to monitor how good it is working. Are your prospects finding it helpful? Exactly just exactly How will they be deploying it? Do they want it adequate to return? How will you evaluate their interactions to add more functionality? With no clear view into your bot’s user interactions, questions such as these could be tough to respond to. The current launch of conversation logs for Amazon Lex makes it simple to obtain visibility that is near-real-time exactly exactly how your Lex bots are doing, centered on real bot interactions. All bot interactions can be stored in Amazon CloudWatch Logs log groups with conversation logs. You can make use of this conversation information to monitor your bot and gain insights that are actionable improving your bot to enhance the consumer experience for the clients.
In a blog that is prior, we demonstrated how exactly to allow discussion logs and employ CloudWatch Logs Insights to assess your bot interactions. This post goes one step further by showing you the way to incorporate by having an Amazon QuickSight dashboard to get company insights. Amazon QuickSight allows you to effortlessly produce and publish interactive dashboards. You are able to select from a considerable collection of visualizations, maps, and tables, and include interactive features such as for instance drill-downs and filters. Read more